Cold Plunge & Chiller Warranty Terms
1. Products and Warranty Periods
Cold plunges (tub)
| Category | Warranty period (maximum) |
|---|---|
| Cold plunge body (tub and main structure) | 1 year |
| Stand and frame structure | 1 year |
| Standard piping components and connection fittings | 1 year |
| Overflow, drain and other hardware | 1 year |
| Included accessories | 1 year |
Chillers (cooling unit and control unit)
| Category | Warranty period (maximum) |
|---|---|
| Chiller unit (including the pump and heat exchanger) | 1 year |
| Control unit and control panel | 1 year |
| Sensors (temperature sensors, etc.) | 1 year |
| Wiring and electrical components (relays, circuit boards, etc.) | 1 year |
2. General
This warranty is a limited warranty that applies to newly purchased cold plunge and chiller products (together, the “Products”) sold by Saunature OÜ (“we” or “us”).
Subject to these warranty conditions, we warrant that the Products are free from defects in materials and workmanship under normal use during the warranty period.
The warranty applies only to the product categories listed in the tables under “Products and Warranty Periods” above.
This warranty does not limit your statutory rights under applicable law.
3. Requirements for the Warranty to Be Valid
The warranty is valid only if all of the following conditions are met:
Promptly after delivery, you checked the Product’s appearance, quantity, etc. and, if there was transport damage or an obvious defect, notified us or the dealer in writing or by email within 7 days of the date of receipt or of the completion of installation.
The cold plunge and chiller have been installed with a suitable foundation, plumbing and electrical installation, in accordance with our installation manual and with applicable building, electrical and other laws and regulations.
The electrical and plumbing work has been carried out by qualified professional electricians and plumbing contractors, in a way that complies with applicable laws, regulations and standards.
The Product has been properly operated, inspected, cleaned and maintained in accordance with the instruction manual and the maintenance guide we provide.
The quality of the water being cooled has been kept within the range we specify (equivalent to tap water in terms of pH, chlorine concentration, impurity levels, etc.).
The fault is caused by a defect in materials or workmanship, and not by normal wear, ageing, misuse or external factors.
The purchase price of the Product has been paid in full.
4. Warranty Claims
You must make a warranty claim, through us or through the authorized dealer you bought from, within 7 days of finding the defect or damage.
If there is visible damage (scratches, dents, cracks, etc.) that can be identified before handover or installation, you must submit a warranty claim with photos before the Product is installed and filled with water.
When making a warranty claim, please provide:
- Product name, model name and serial or lot number (if any)
- A description of the defect or damage, with photos (where possible)
- The installation location and operating environment (water quality, water temperature range, frequency of use, etc.)
- Proof of purchase (receipt, invoice, purchase order, etc.)
Warranty claims must be made within the applicable warranty period.
5. Exclusions
Defects or damage caused by any of the following are not covered by this warranty:
- Corrosion, discoloration, scale build-up or clogging caused by poor water quality management (high chlorine concentrations, strongly acidic or alkaline water, well water high in hardness, iron or manganese, or excessive use of bath additives, chemicals, ozone, etc.).
- Damage caused by operation beyond the continuous operating time, set temperature, output or other limits specified in the instruction manual.
- Clogging, insufficient flow, pump burnout, etc. caused by not cleaning filters and strainers or by replacing them late.
- Changes in appearance that do not affect function and result from the properties of tub materials such as wood, FRP or stainless steel (slight color unevenness, fine scratches, changes in gloss over time, etc.).
- Rust, corrosion, swelling, cracking, etc. caused by an unsuitable installation environment, such as condensation, insufficient ventilation, direct sunlight, snowfall, salt damage or freezing.
- Damage to piping or heat exchangers caused by inadequate freeze protection in winter (insufficient draining, no anti-freeze heater installed, etc.).
- Damage caused by use, installation or maintenance contrary to the instruction manual or the installation manual.
- Failure of electrical components caused by abnormal voltage or poor power quality (voltage dips, surges, incorrect wiring, etc.).
- Damage caused by modifications or additional work made without our written approval, or by the use of non-genuine parts, refrigerants, control devices, etc.
- Damage caused by combining the Product with incompatible pumps, filtration units, chemical dosing equipment, control systems, etc.
- Water leaks, deformation or damage caused by faulty installation (poor mounting, not level, insufficient support, faulty waterproofing, etc.).
- Defects or damage that occur after the warranty period has ended.
- Routine maintenance that is the owner’s responsibility, such as daily checks, regular cleaning and replacing consumables.
6. Warranty Service and Limitation of Liability
If a reported defect is found not to be covered by this warranty, you may be charged the actual cost of inspection, diagnosis and the site visit (travel costs, labor costs, test operation costs, etc.).
If a warranty claim is accepted, we will, at our sole discretion, do one of the following:
- Repair the affected part or unit
- Replace the affected part or unit
- Refund part or all of the purchase price
- Reduce the price, or another method agreed in writing
* Replacing or repairing a part or unit does not extend the original warranty period.
To the maximum extent permitted by law, we accept no liability for indirect or consequential damage, such as loss of business, loss of profits or business interruption, arising from a defect in the Product or from a delay in warranty service.
7. Governing Law and Dispute Resolution
These warranty conditions are governed by and interpreted in accordance with applicable law.
Any dispute concerning these warranty conditions will be settled by the court that has jurisdiction under applicable law.
8. Other
These warranty conditions apply to Products purchased from us on or after January 1, 2025.
We reserve the right to revise or update these warranty conditions without prior notice.
Except as expressly stated in this document, all other warranties, express or implied (such as merchantability and fitness for a particular purpose), are excluded to the extent permitted by law.